In this post I will concentrate on an overview of Omnichannel and I’ll expand on any topics raised in future posts. I will attempt to cover as much information as possible in a collection of blog posts that should aid your understanding of Omnichannel. What we can immediately see is that Omnichannel for Customer Service covers a large section of the exam! And also that this topic includes numerous subjects for us to revise. You can see an extract from the current skills measured statement below. In this post I will begin to discuss Omnichannel for Customer Service. As I revise I plan to publish blog posts that collectively will become a complete revision guide for anyone embarking on the same journey as me. This exam is for Microsoft Dynamics 365 and covers all aspects of customer service. I am currently revising for the MB-230 exam.
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